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Department of Infrastructure (DOI) Victoria

“Developing a proactive external stakeholder engagement strategy”

Katherine Teh-White

Managing Director

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The brief:

Following the success of more open engagement with local government the Public Transport Division (PTD) of DOI Victoria requested the assistance of Futureye to develop a strategic external engagement strategy. With little structured ongoing engagement or strategy for external stakeholders, the PTD wished to establish points of contact and develop a strategy for constructive engagement on priorities and future directions.

“The Futureye team did an excellent job in getting us to question our assumptions, objectives and expectations about what could be achieved. They broadened our mental map of our stakeholders and developed some useful strategies for both engaging with stakeholders and communicating the benefits of active stakeholder engagement within the business.”

Michael Hopkins Director – Market development, Public Transport Division Department of Infrastructure, Victoria

The result:

The PTD was challenged to think much more strategically about its stakeholder engagement and to make its future planning more inclusive. The PTD now has the stakeholder knowledge, encompassing the full range of perspectives on the future of public transport, and the plan to make its engagement strategic.

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