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Department of Environment, Western Australia

“Creating productivity champions” 2002

Katherine Teh-White

Managing Director

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The brief:

The WA Department of Environment, facing low community trust after a series of damaging environmental controversies, recognised the need to become more proactive in handling potential outrage issues, and more responsive to community concerns. Futureye was engaged to undertake a culture change exercise.

“High expectations were placed upon the ability of the Futureye to deliver significant and lasting change to this area of [the department’s] corporate culture. These expectations were exceeded. Futureye’s close attention to skills transfer ensured sustainable, ongoing development and delivery of training and corporate systems, far beyond the scope of the initial tender.”

Jon Elder, Community Relations Advisor, Department of Environment, WA

The result:

Over 200 of the Department’s staff undertook a two-day risk communication theory and proactive issues management training course in groups of no more than 20. Seven ‘proactivity champions’ were created through five-days of training, co-facilitating two 2-day training programs and passing an exam. These champions became the internal experts, continuing the training program, and forming an issues-management squad inside the Department to solve its most challenging and complex problems.

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