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Communications/Engagement Strategic Action Plan & Tool Kit (Bio-solids Facility)
Faced with sustained outrage from community and environmental groups in opposition to its proposed Bio-solids Treatment facility, Barwon Water needed a strategy to ensure the timely completion of the facility with maximum community and stakeholder support locally and across Victoria.
Barwon Water was able to utilise strategic advice from Futureye to mitigate outrage, combat the arguments of opponents, build support for the Bio-solids Treatment Facility and ensure timely approvals. The Tool Kit is an ongoing resource which equips Barwon Water with the ability to enhance its future communications and community engagement in order to build stakeholder relationships and a positive reputation for the authority.